Service Desk Practitioners Forum

Rules stopped emailing

Yvonne Duxfield
Respected Contributor.

Rules stopped emailing

I have a number of rules to email the assignee when a call has been modified etc, and it has stopped working. The only email working is on firdt assigment. Anyone have any ideas why this would be happening?
George M. Meneg
Acclaimed Contributor.

Re: Rules stopped emailing

Hello Yvonne,

Can you post the rule?

Also, what version are you using?
menes fhtagn