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Rules and mandatory fields not working for one single user

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VanessaM
Regular Collector

Rules and mandatory fields not working for one single user

Hi,

I have one user whose role is technicians and he is the sigle user with this role that all rules and mandatory fields that I have configured in SD 4.5 (SP24) not working.

Do you have any idea why this is not working?

Thanks in advance
2 REPLIES
Gerry Allardice
Honored Contributor
Solution

Re: Rules and mandatory fields not working for one single user

Have you tried clearing the cache for the user. This is most often the cause when a single user is affected. See attached document for how to do this.

Regards
Gerry
VanessaM
Regular Collector

Re: Rules and mandatory fields not working for one single user

Thanks. This is issue has been solve itself.
//Add this to "OnDomLoad" event