Service Desk Practitioners Forum
cancel

Roles and templates

SOLVED
Go to solution
Highlighted
Nyan_1
Honored Contributor.

Roles and templates

Hi everyone,

I got the following WO to complete
"list all Work Order templates available to any test role - list by test Role and indicate the templates available to that role"

I'm still learning HPSD 4.5. any assistance you can give me I would really appreciate it.

Thanking you in advance
1 REPLY
Mihai Tita
Outstanding Contributor.
Solution

Re: Roles and templates

Hi,

Administrator Console > Security > Access > Role.
Open "Test" role window > Items tab > point/mark Work Order item > Advanced... and in Advaced Items Access window look for Templates tab.