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Roles and Permissions, how to limit users in SD to access certain items or field

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Saad Masood
Trusted Contributor.

Roles and Permissions, how to limit users in SD to access certain items or field

Hi there,
these are some of the requirements i was working on , need some help to do it!

1. No one (with Role "Informed People") can make any changes in Workorder when it is in a certain status say "Informed" except the person who is assigned this Work Order and this person is also in Role "Informed People"

2. Make a condition that users of a certain role say "ABC" can only put the Work Order in 'Registered' and 'Open' statuses..

Appreciate your replies!!
Saad
HP SYSTEM ADMIN
1 REPLY
David R Baldwin
Respected Contributor.

Re: Roles and Permissions, how to limit users in SD to access certain items or field

SD 5.1
Hi Saad,

in General settings, ensure that the "Enable status entitlement" button is checked.

Then in roles go to the informed user role, select the service event you want to restrict (e.g. workorder) and click details. The last tab is status access and you can say from which statuses they can modify.

The access tab allows you to to say who can modify (e.g. only user assigned).

David.