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Required the link to download the service desk 4.5 client update

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Suma200208
Collector

Required the link to download the service desk 4.5 client update

Hi,
I want to download the service desk 4.5 client update to my pc for testing purpose.
please provide me the URL to download.

Thanks,
Lakshmi
4 REPLIES
MarkvL
Honored Contributor

Re: Required the link to download the service desk 4.5 client update

Hi Lakshmi,

The lastest one is SP25, here is the link.

http://openview.hp.com/sso/ecare/getsupportdoc?docid=SDSK_00159

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Suma200208
Collector

Re: Required the link to download the service desk 4.5 client update

Hi Mark,

Thanks for your response. I came to know that the client update is made for sp23. This client removes the dependency on the MS JVM. HP has been supporting the MS version since the beginning of this year until this client was release.

I want that URL. can you please provide me?

Thanks,
Lakshmi
MarkvL
Honored Contributor

Re: Required the link to download the service desk 4.5 client update

Hi Lakshmi,

The dependance for JVM is not so much a service pack but a new client based upon SUN Java.

Here is the Service Pack URL;
http://support.openview.hp.com/selfsolve/document/LID/SDSK_00123

And here you can find the new client;
http://support.openview.hp.com/selfsolve/document/KM359105

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Suma200208
Collector

Re: Required the link to download the service desk 4.5 client update

Thanks Mark, I was able to download it. But when I try to run it, I am getting error with pop-up message like "Unable to execute the specified commandline".

Please help in this regard.

Thanks,
Lakshmi
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