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Renaming attachments directly on HPSD Form

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Nikita Mironov_
Trusted Contributor.

Renaming attachments directly on HPSD Form

Dear Colleagues
We have a small issue in OVSD Service Desk 4.5 SP17. Whenever we try to rename the attachment in Service Call form or Change Request form the system does not save these changes. For example I have attachment named #1.msg in a Service Call. I click on it once and it goes to "edit" name mode. I rename it to #2.msg - it accepts. Then I click on Save and Close button. Afterwards I reopen the service call and the attachment name is again #1.msg, not #2.msg. Has anybody faced the issue?

I know there is a walkaround (reattach the file with a new name), but it would be nice to confirm with you that this is a bug/ not a bug.

Thanks in advance
2 REPLIES
Michael Gregor
Outstanding Contributor.

Re: Renaming attachments directly on HPSD Form

Hi Nikita.

This is not a bug, rather a "feature" ;-)

Since the attachements are located on a ftp-server, you cannot changed the file content or name from SD.

Michael
Nikita Mironov_
Trusted Contributor.

Re: Renaming attachments directly on HPSD Form

Fine. Closed