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Removing Open calls on list once change created

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Yvonne Duxfield
Regular Collector

Removing Open calls on list once change created

Hi I want to have all open calls that have had a change created or been related to a change removed from all open calls list. I can create a staus of moved to change and then omit them from the view but I want to get rid of them all together. can anyone help?
1 REPLY
George M. Meneg
Honored Contributor

Re: Removing Open calls on list once change created

Hello Yvonne,

Using a db rule you can do that. Create a db rule that when a change is created or modified to update related service call status. Set service call status to the desired one and create a filter on your views not to list service call in that status. Also have in mind that if there are required fields for this service call status, these must be updated (through the same mechanism) before status update.
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