Service Desk Practitioners Forum

Relating organisations to service


Relating organisations to service

I am using SD5.10 have close to 500 services to each of which I need to relate a set of organisations (15 in number). Is there a quick and reliable way this can be achieved? I have tried using templates but they dont allow adding receiving entities. And it takes ages to relate them manually.

Please help. Points assured :)
The Pike
Acclaimed Contributor.

Re: Relating organisations to service

I don't know about quick, but in my experience Data Exchange has been pretty reliable. I use SD4.5, though. Not sure how quick or reliable Data Exchange is on SD5.10. You might want to check the Data Exchange guide here:

If you haven't used Data Exchange before, it takes a while to get the hang of it but once you do, importing and exporting is a breath of fresh air compared to manually relating items.

Hope this helps.
Points are welcome.

The Pike