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Related change from incident not updated with CI

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Mike Bijsters
Regular Collector

Related change from incident not updated with CI

When action is to open up a change from an incident, the ci selected in the incident is not transferred into the related change.
Is this a known error or controlled from the rules DB or UI.
2 REPLIES
Mark O'Loughlin
Honored Contributor

Re: Related change from incident not updated with CI

Hi Maike,

you need to set the copy fields for incident to have CI checked. Details posted to you on a previous thread for something similar.
Mike Bijsters
Regular Collector

Re: Related change from incident not updated with CI

Problem solved with soloution provided in thread
//Add this to "OnDomLoad" event