The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Related Configuration Item in Work Order Mail

Highlighted
Venkatesha_1
Esteemed Contributor

Related Configuration Item in Work Order Mail

Hi,

SD 4.5 with SP 14

I have the following requirement in DB Rule of Workorder

I want to send the "Related Configuration Items" detail in the mail.

I have created a DB rule for the same but in the mail the "Related Configuratino Items" value is coming as empty.

Thanks in advance
Venkatesha !
2 REPLIES
jconsola20
Occasional Visitor

Re: Related Configuration Item in Work Order Mail

What does the message field in your rule look like?

You may have to modify your work order form. I believe you can only include information form the "General Tab" in the email.
Venkatesha_1
Esteemed Contributor

Re: Related Configuration Item in Work Order Mail

Hi,

The DB Rule for Workorder looks like this.
When a work order created is the condition.

The body looks like this

CI = [Related Configuration items]

IN the mail it is coming as
CI =

Empty value.

I don't think that you can take only the fields that are available in Genertab is available for mail.

Because i can see the field for selection, but its value is not coming in the mail.

Regards
Venkatesha !
//Add this to "OnDomLoad" event