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Relate Incident to Service call via sd_event

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Denis_35
Honored Contributor.

Relate Incident to Service call via sd_event

Hi all.
I have some trouble. I need to relate incident to service call via sd_event.
Incident comes from OVO and if CI=Cisco (for example) automatically via sd_event service call is created.
Parameters sd_event: -f c:\sd_event\sd_event.ini -v status=Registered 'ci=[Configuration Item]' 'Description=[Description]' 'Information=[Information]' 'Impact=[Impact]' 'Priority=[Priority]' 'uid=[Source ID]' 'relations=1' 'increlid=[ID]',
in mapping i mapped relations=1 to "Caused by", increlid mapped to Relations,Incident.
sd_event.log has no errors, service call is created, but in a Relations tab incident does not appear.

sd_event.log:
VALUE_LIST="username=user#password=password#mapping=external_event#className=Router#modus=INSERT#status=Registered#ci=Cisco-1#Description=Description#Information=Information#Impact=Low#Priority=None#uid=123#relations=1#increlid=265#"

What do I do wrong?

Service desk 4.5, sp23.
1 REPLY
Eng.NM
Honored Contributor.

Re: Relate Incident to Service call via sd_event

hi

you can create the object through the sd_event but I dont think you can do relations because a relation is another object type that is not permitted to be added through the sd_event.

you can create a DB for your case.

thanks