Service Desk Practitioners Forum

Regarding the email configuration

New Member.

Regarding the email configuration

Im using the Service Desk 5.1 in my network. I can log calls thro the service page and can assign that call to the specialist group or to an individual. The specialist group is getting the assigned email but the user is not getting the call logged confirmation or the status change confirmation through the mail.
Mike Bush
Acclaimed Contributor.

Re: Regarding the email configuration

Neither of the 2 mails you mention would be catered for "out of the box" - you would have to create DB Rules to cause an email to the user when a call is created via SP AND a separate rule if he needs to be informed of the Status change.