Service Desk Practitioners Forum

Reg:Virtual join

Super Contributor.

Reg:Virtual join


In change management we have used vj to carry priority from parent to the change task. The priority from parent change to the change request was being carried using vj.Whenever we change the priority in the parent ticket the priority was carried to task in front end but when we checked in the database the change request is having the old priority.

When I checked the properties of the field priority in change request its has local input name bu in the format its having a vj.

Can anyone help me in this issue why the priority eas not getting carried into the change request in the database