Service Desk Practitioners Forum

Refresh Form on Save

Godwill Chimami
Super Contributor.

Refresh Form on Save


I have a button called "accept" in a ticket. With this button a user can take ownership of a ticket and start working on it. To Person is automatically set to the name of the person and status is automatically to "In Progress". What I would like to do in addition is to automatically save the ticket after the user has selected this button.

Has anyone of you done something similar. Does anyone have a script I could use. I am running SD 4.5 SP18
on Windows and UNIX.

Thanks for your help


Ruth Porter
Acclaimed Contributor.

Re: Refresh Form on Save

Hi there,

See this posting

It mentions a way of sending a keystroke (F5) for refresh. Perhaps you could modify this to send Ctrl+S for save

hope it helps