I have a button called "accept" in a ticket. With this button a user can take ownership of a ticket and start working on it. To Person is automatically set to the name of the person and status is automatically to "In Progress". What I would like to do in addition is to automatically save the ticket after the user has selected this button.
Has anyone of you done something similar. Does anyone have a script I could use. I am running SD 4.5 SP18 on Windows and UNIX.