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Record Lock when more than one user is making changed to the same record

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Anju
Regular Collector

Record Lock when more than one user is making changed to the same record

We have SD 4.5 SP18 installed and I want to lock the record if more than one user is making changes to it. Does anyone know how to do this?
Your prompt reply will be highly appreciated.
Thanks in advance.
Anju
6 REPLIES
Ruth Porter
Honored Contributor

Re: Record Lock when more than one user is making changed to the same record

Hi Anju,

SD does not work like that. If 2 users have a record open and 1 makes a change, the second user is told this and then has the chance to compare the changes they were trying to make with those made (and saved) by the first user.

We find this works very well in practice as the second user can make an informed decision about the changes they want make in the light of the first user's changes.

Hope this helps

Ruth
http://www.teamultra.net
Raghunathan Tik
Frequent Visitor

Re: Record Lock when more than one user is making changed to the same record

Hi Anju,

this behavior is by design and is not recommended to have this changed. when the second person tries to save the record that was already open by another user, a Merge error is popped up indicating that this record is modified by someone. When this window is popped, have the second user come out of this window, refresh by pressing F5 and then try to save the record.

hope this helps you.

raman
Anju
Regular Collector

Re: Record Lock when more than one user is making changed to the same record

Thank you Raghunath. Appreciate your prompt feedback.
Anju
Anju
Regular Collector

Re: Record Lock when more than one user is making changed to the same record

Thank you Ruth. Appreciate your prompt feedback.
Anju
Anju
Regular Collector

Re: Record Lock when more than one user is making changed to the same record

Hi Raghunath
I tested 2 users opening the same record at the same time and one of them making changes but could save it without any issue no merge error popped up. Can we force this?
Anju
Raghunathan Tik
Frequent Visitor

Re: Record Lock when more than one user is making changed to the same record

Hi Anju,
sorry for the delayed response. Are both the users modifying the same record and trying to save them at the same time?
assuming yes, if the merger window is popped for any of these users, ask that user cancel this merger window, go back to ovsd main window, refresh the window and try to save the record.

hope this helps you.

regards,
raman
//Add this to "OnDomLoad" event