I do have an issue with Service Desk 4.5 SP19. I'm trying to import Services, SLAa and their relation to persons from an Excel file.
Let's suppose that we have Service A with 2 SLA: SLA_1 and SLA_2. Normally one person can be related to only one of these SLA's. If I am trying to manually relate a person to both these SLA's I'm getting an error message from OVSD that the person is already related to an SLA of this service.
When I'm doing the same thing with Data Exchange (using Person Receivers on Agreement item type), the application server relates one person to all the SLA that he is related to, even if there a multiple SLA of the same Service.
Can anybody help me? Is it a Data Exchange error or a mis-configuration of the import task (in the Excel file there will be situation when a person appears related to multiple SLA's of the same Service - but I would like some error message of this not their import in the application).
Hi Cata, When you relate manually, same person as receiver person to different SLAs related to business services type, system will generate the error you mentioned before. But, there is no error if those SLAs are related with operational services type! So, I think that could be a mapping problem, due to missing references to SLAs associated services. Regards, Dan
Anyway the situation you mentioned is different than mine. I have only bussiness SLA's and when I manually relate the persons to them I get the error, but when I do the same thing by Data Exchange it links one person to more SLA's of the same service (even if they are bussiness SLA's).