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Read Access to Assignment Groups

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Jagadishrt
Trusted Contributor.

Read Access to Assignment Groups

Hi,

I wanted to know how to create read only access to assignment groups.

For Example, Assignment Group "A" can access (read and write accrss) all the tickets assigned to it.

But it should have read only accoss to assignment group "B" tickets.

Can I know how to do this...

Appreciate help in this regard

Regards
Jagadish
4 REPLIES
Venkatesha_1
Outstanding Contributor.
Solution

Re: Read Access to Assignment Groups

Hi,

In the ROLE, modify the service call settings from view always to "assignment to workgroup"

HTH
Venky
Jagadishrt
Trusted Contributor.

Re: Read Access to Assignment Groups

Can you give some more instructions on this...please
Venkatesha_1
Outstanding Contributor.

Re: Read Access to Assignment Groups

Hi,

Let me know your exact requirement with example.

Jagadishrt
Trusted Contributor.

Re: Read Access to Assignment Groups

Sorry,

this query was for SC and not for SD,,,

Accidently posted here