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Raising Calls automatically using HP OVO

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John Cook Vocal
Super Contributor.

Raising Calls automatically using HP OVO

Hi,

I am the HPOVSD (4.5, SP23) administrator for my company. I have been asked to look at auto raising some calls based on Service using HP OVO. Can anyone advise how I would go about this. I'm not sure where to start other than using my course manuals, help guide and forums.

Thanks
John
1 REPLY
The Pike
Acclaimed Contributor.

Re: Raising Calls automatically using HP OVO

The scope of the SD-OVO integration is explained in the integration guide. Check the 'Integration possibilities' section.

HP OpenView Service Desk 4.5 - Operations Manager for Windows Integration Administrator's Guide
http://support.openview.hp.com/selfsolve/document/KM444319/binary/sd45_IntegAdmin.pdf

The Pike