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Question regarding HP Service Desk 45 ( SP15 )

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chandrakanth_1
Contributor.

Question regarding HP Service Desk 45 ( SP15 )

Hi all,

I am having a question regarding HP service desk 45 ( SP15). The issue is in the Change Module. For each comment I add to the history I need to receive a e-mail notification. So also a e-mail notification need to be send to the creator of the change as well. Please let me know whether there is any solution for this.

Thanks,
Prasanna
1 REPLY
George M. Meneg
Acclaimed Contributor.

Re: Question regarding HP Service Desk 45 ( SP15 )

Hello,

There is no solution for you. You cannot trigger a rule based on a history line. The only solution I can see is not to add comments to history directly but to a custom text field. Then you can send-email to anybody you want and use sd_event to add the contents of the custom text field to history.
menes fhtagn