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Question about reconciliation

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Bertels
Trusted Contributor.

Question about reconciliation

Hello all,

i have a question about reconciliation of Configuration items...

I have defined an import mapping with a value mapping for certain fields:
for example:

Brand
i created a value mapping H.P. => HEWLETT PACKARD

Now the problem is i want to apply reconciliation so i created a Export of the CMDB of an item,
but here we have the "real value" HEWLETT PACKARD

so if we "reconciliate" these 2 values he will find diferences who arent there :(

Does anyone had the same problem?
and had found a good/fine solution??


Thx in advance

Steve
1 REPLY
Bertels
Trusted Contributor.

Re: Question about reconciliation

double item i'm sorry