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Proceedure Question

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Mohammed Albust
Collector

Proceedure Question

Dear all,

In an enviroment of 700 users on SD 4.5, do I need to create 700 SP accounts for all to be able to register thier calls through web, or is there another method?
4 REPLIES
Michel SILVA SO
Occasional Visitor

Re: Proceedure Question

Hi there,

If your users are only using SP then create 700 SP Accounts.
If some of them use SD and SP accounts then SD account is enough because SD accounts automatically grant SP access...

Hope this helps,
Rgds,
Michel
Mohammed Albust
Collector

Re: Proceedure Question

Is there a limitation on the number of SP accounts to be created? Do I need to buy extra licenses for those accounts other than named and concurrent users?
Ruth Porter
Honored Contributor
Solution

Re: Proceedure Question

Hi there,

SP accounts do not use a license and you can enable users to get their own accounts. You do this by entering the domain details for any email addresses where you want to allow people to se tup their own accounts as an Email hostname. (Tools>system>Service Pages>Security>email hostname). For example to allow all people with email address
firstname.lastname@company.com add company.com.

Hope this helps

Ruth
http://www.teamultra.net
Mohammed Albust
Collector

Re: Proceedure Question

Thank you for your help
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