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Problems with Application Server in SD45

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fplopez
Super Contributor.

Problems with Application Server in SD45

Dear All,
I have a problem with the application server, when I try to start it, it does not work. Here, I send you the message that I have inside the logserver file.

mié, 05/07/2006 18:03:31
mié, 05/07/2006 18:03:31 ------------------------------------------------------------------------
mié, 05/07/2006 18:03:31 hp OpenView service desk 4.5 (v4.5.0588.1905 (SP19))
mié, 05/07/2006 18:03:31 Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.
mié, 05/07/2006 18:03:31 Server settings file: C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\server_settings.xml
mié, 05/07/2006 18:03:31 Install folder : C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\
mié, 05/07/2006 18:03:31 Data folder : C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\
mié, 05/07/2006 18:03:31 Java runtime name : Java(TM) 2 Runtime Environment, Standard Edition
mié, 05/07/2006 18:03:31 Java runtime vendor : Sun Microsystems Inc.
mié, 05/07/2006 18:03:31 Java runtime version: 1.3.1_03-b03
mié, 05/07/2006 18:03:31 Java runtime home : C:\Program Files\JavaSoft\JRE\1.3.1_03
mié, 05/07/2006 18:03:31 Servername : zedsp005.tifdom.com
mié, 05/07/2006 18:03:31 IP Address : 10.0.1.13
mié, 05/07/2006 18:03:31 OS name : Windows 2000
mié, 05/07/2006 18:03:31 OS version : 5.0
mié, 05/07/2006 18:03:31 OS architecture : x86
mié, 05/07/2006 18:03:31 Started.
mié, 05/07/2006 18:03:31 Started.
mié, 05/07/2006 18:03:31 Starting agent manager on zedsp005.tifdom.com
mié, 05/07/2006 18:03:31 Job queue monitor starting.
mié, 05/07/2006 18:03:31 Starting monitor for failed or expired jobs.
mié, 05/07/2006 18:03:31 Started.
mié, 05/07/2006 18:03:31 Starting multicast listener.
mié, 05/07/2006 18:03:31 Started.
mié, 05/07/2006 18:03:31 Initialized Opta SQL Server JDBC Driver DataSource
mié, 05/07/2006 18:03:31 : [ZEDSP005]Changed database context to 'servicedeskDB'., SQL state: 01000
mié, 05/07/2006 18:03:31 : [ZEDSP005]Changed language setting to us_english., SQL state: 01000
mié, 05/07/2006 18:03:31 Initialized Opta SQL Server JDBC Driver DataSource
mié, 05/07/2006 18:03:31 : [ZEDSP005]Changed database context to 'servicedeskDB'., SQL state: 01000
mié, 05/07/2006 18:03:31 : [ZEDSP005]Changed language setting to us_english., SQL state: 01000
mié, 05/07/2006 18:03:31 Restart DB Connection Checker
mié, 05/07/2006 18:03:31 Starting Business Layer.
mié, 05/07/2006 18:03:31 Getting system information from database.
mié, 05/07/2006 18:03:31 Running in single server mode.
mié, 05/07/2006 18:03:33 Systemjava.lang.NullPointerException
at com.hp.ifc.rep.AppItemFolderAccess.getStatusEntityID(Unknown Source)
at com.hp.ifc.rep.AppItemFolderAccess.getStatusFromOrdering(Unknown Source)
at com.hp.ifc.rep.AppItemFolderAccess.merge(Unknown Source)
at com.hp.ifc.rep.AppRoleInfo.merge(Unknown Source)
at com.hp.ifc.bus.AppSrvRepository.loadRoles(Unknown Source)
at com.hp.ifc.bus.AppBusinessManager.getRoleInfo(Unknown Source)
at com.hp.ifc.bus.AppBusinessManager.createSystemSession(Unknown Source)
at com.hp.ifc.bus.AppBusinessManager.bootstrap(Unknown Source)
at com.hp.ifc.bus.AppBusinessManager.(Unknown Source)
at com.hp.ifc.bus.AppServer.startup(Unknown Source)
at com.hp.ifc.bus.AppServer.main(Unknown Source)
at java.lang.reflect.Method.invoke(Native Method)
at com.hp.startup.Bootstrap.runprogram(Unknown Source)
at com.hp.startup.Bootstrap.main(Unknown Source)


Could anybody help me? It is very urgent, the customer is getting angry.

Thanks in advance
1 REPLY
fplopez
Super Contributor.

Re: Problems with Application Server in SD45

Hi everybody,
I have solved my problem.
Checking others thread I have found this:

It seems the system user had been given an additional role with status range
authorization and the system user should only have one role (System Adminstrator
role)
To check how many roles the system user has:
SELECT * FROM rep_roles_per_account
WHERE rpa_acc_oid = 1

If there are more than one role attached to account 1 (=system user) than
delete this relation role & account with this statement:
DELETE FROM rep_roles_per_account
WHERE rpa_acc_oid = 1
AND rpa_rol_oid != 2;



Throw away all the cache and restart server and than restart client.

I have do it and it works properly

thanks in advance