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Problems starting OVSD 4.5/SP16 - Downloader 4

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James Mohr
Acclaimed Contributor.

Problems starting OVSD 4.5/SP16 - Downloader 4

Hi All!

I have a user here having problems starting the service desk 4.5/SP16. The main window open, but then he gets the error that a network resource is not accessible.(see screen, text is in German). The entry out of logclient.txt is included below.

The "UnknownHostException" is a bit confusing as the user inputs the IP address and not the host name.

Regards,

jimmo

Mi, 01/02/2006 10:58:10 Starting class path : C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\hotfix.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\servicepack.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\import.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\export.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\jndi.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\ldap.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\providerutil.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\ui.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\sdui.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\common.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\sdcommon.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\resources.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\jclark.zip;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\ms_interfaces.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\libftp.jar;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\lib\msword8.zip;C:\WINDOWS\java\trustlib\;C:\WINDOWS\java\classes\;C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\;
Mi, 01/02/2006 10:58:10
Mi, 01/02/2006 10:58:10 ------------------------------------------------------------------------
Mi, 01/02/2006 10:58:10 hp OpenView service desk 4.5 (v4.5.0588.1605 (SP16))
Mi, 01/02/2006 10:58:10 Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.
Mi, 01/02/2006 10:58:10 User settings file : C:\Dokumente und Einstellungen\alegoe12012\Anwendungsdaten\Hewlett-Packard\OpenView\Service Desk\user_settings.xml
Mi, 01/02/2006 10:58:10 Install folder : C:\Programme\Hewlett-Packard\OpenView\service desk 4.5\client\
Mi, 01/02/2006 10:58:10 Data folder : C:\Dokumente und Einstellungen\alegoe12012\Anwendungsdaten\Hewlett-Packard\OpenView\Service Desk\
Mi, 01/02/2006 10:58:14 Started.
Mi, 01/02/2006 10:58:17 java.net.UnknownHostException: nts-app-01
at java/net/InetAddress.getAllByName0
at java/net/InetAddress.getByName
at com/hp/ifc/net/AppURL.
at com/hp/ifc/sys/AppORB.setDefaultServerAddress
at com/hp/ifc/wf/AppWorkflowManager.trueConnect
at com/hp/ifc/wf/AppWorkflowManager.connect
at com/hp/ifc/wf/AppSession.connect
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/wf/AppWorkflowManager.begin
at com/hp/ifc/ui/AppUIManager.getSession
at com/hp/ifc/ui/AppUIManager.init
at com/hp/ifc/ui/AppConsole.
at com/hp/ifc/ui/AppConsole.main

Mi, 01/02/2006 10:58:19 You have to add a label with oid 281478298992719 in the language with LCID 1031
Mi, 01/02/2006 10:58:19 Starting DataViewManager...
Mi, 01/02/2006 10:58:20 DataViewManager started.


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1 REPLY
James Mohr
Acclaimed Contributor.

Re: Problems starting OVSD 4.5/SP16 - Downloader 4

SOLVED.

Turns out that Downloader 4 is not part of the Service Desk, as I could not find it on my machine. The user is a software developer and has loads of tools that other people do not. Apparently, when the Service Desk is loading it tries to load something that forces Downloader 4 to start. When we removed Downloader 4, the service desk worked.

Regards,

jimmo
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