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Problems on HP Openview Servicedesk

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Matteo_15
New Member.

Problems on HP Openview Servicedesk

After a new installation of HP Openview Servicedesk we found a strange problem on icons of Shortcut Bar. All icons are displayed like in attach.

Do you know what can regard this problem?

HP Servicedesk version is: 4.5.0588.0604 (SP6)

Thanks and regards
Helpdesk
4 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: Problems on HP Openview Servicedesk

Hi there,

Does this happen on all clients or just one? The icons are typically held in
"C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\client\images" and so the first thing to check is the access to that folder.

Hope this helps

Ruth
http://www.teamultra.net
Mihai Tita
Outstanding Contributor.

Re: Problems on HP Openview Servicedesk

Hi,

Another program has been specified as the default application for displaying .ico files.
By Registry Editor, for instance, check windows register settings:

HKEY_CLASSES_ROOT \ .ico \ (Default) = icofile

Regards,
Mihai
Judit_Pongracz
Respected Contributor.

Re: Problems on HP Openview Servicedesk

Hi,
besides the above, if you don't want to regedit it, you may go to Tools- Folder Options- Files Types in Win Explorer and look up ICO extension. Try to play around with it, for example, associate a picture viewer which is installed on the pc, or try to restore original settings. If you don't have company-specific icons which should be displayed (which anyway should be placed where Ruth has written), this should do the trick, it did for me 98%.
Re,
Judit
Judit_Pongracz
Respected Contributor.

Re: Problems on HP Openview Servicedesk

Sorry for being off, Ruth, I haven't realized that you became a Pharaoh, congratulations!!
Judit