Service Desk Practitioners Forum

Problem with the "copy fields" function

Axel Jaskulski
Respected Contributor.

Problem with the "copy fields" function

Dear all,

i have a new issue - this time it regards to the "copy fields" function that servicedesk 4.5 (SP19 by now) gives us.

We created several Custom fields in "Configuration Item". What our Network administrators now want to do is - copying one CI - to create a new one - with mostly the same values.

I've already checked the needed fields in the "copy fields" funktion , but not all field war copied. Some of the custom fields are not copied, when i create a new CI by CTRL-C -> CTRL-V.

Has anybody an answer to this?

Thanks in advance.