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Problem with read only filed in HPSD 5.1

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Sharma1
Trusted Contributor.

Problem with read only filed in HPSD 5.1

Is any one having idea on the read only fields in HPSD 5.1.

Please help.

Using version
HPSD 5.1 SP 1 Windows 2003.

In HPSD version 5.1 Required Fields we have also have to make certain fields as read only.

On a Required Field Option Service Call ---- Configuration Item made a Read Only
Condition. ----- Category is empty.

This condition will make the Configuration Item Field in Service Call as Read only until we have the provided the Category of Service Call. This means that by this condition when we open up a new call first we have to fill Category then the Configuration Item. As both Category and Configuration Item in Service Call are also mandatory filed (Required Field to log a New Call).


When I implement the above condition some time I can log a new call successfully, but not the second my client goes off.
And sometime if I go save a New Call my Client Console will goes off, I have to re-login again and service call is also not saved.

I have the Client Installed on my workstation.


I checked the log file it give me the following entry ;- (we do not have the SLM Lic)

Feb 22, 2007 4:19:54 PM;5733;16;com.hp.ov.obs.security;INFO;Successful Logon:
Session ID: 853,325
Account Name: Jets-User
User Name: Jets-User

Locale: en_US
Client Host Name: shrama-t43.jnpr.net
Client Host Address: 172.24.112.73
Client default module (ov.obs.module=null) OID: null)

Client UseFactory option: null
Client Is Importing Process: false
Feb 22, 2007 4:19:56 PM;5734;23;com.hp.ov.sd.slm.module.SlmLicenseChecker;getEntities;com.hp.ov.sd.slm.module;INFO;No SLM entity is included in the role as
there is no SLM-entry license
Feb 22, 2007 4:20:40 PM;5735;20;com.hp.ov.obs;INFO;Removing 1 session(s), because the JVM that runs them has stopped or all ITP connections from it are
closed.
Feb 22, 2007 4:20:40 PM;5736;20;com.hp.ov.obs.security;INFO;User Logoff:
Session ID: 853,325
User Name: Jets-User
Client Host Name: shrama-
t43.jnpr.net
Client Host Address: 172.24.112.73
Feb 22, 2007 4:21:15 PM;5737;23;com.hp.ov.sd.slm.module.SlmLicenseChecker;getEntities;com.hp.ov.sd.slm.module;INFO;No SLM entity is included in the role as
there is no SLM-entry license
Feb 22, 2007 4:21:15 PM;5738;23;com.hp.ov.obs;WARNING;The type of this ID (00000000-0000-0000-03a5-b352d87166ba) cannot be changed from 00000000-0000-0000-
0001-000183b20007 to 00000000-0000-0000-0000-0000000000c9

1 REPLY
Sharma1
Trusted Contributor.

Re: Problem with read only filed in HPSD 5.1

We do not have the SLM lic.
The error i am getting is
Feb 22, 2007 4:20:40 PM;5735;20;com.hp.ov.obs;INFO;Removing 1 session(s), because the JVM that runs them has stopped or all ITP connections from it are
closed.


This the to make you clear.