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Problem with "Save and Close" of ticket

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Geek
Super Contributor.

Problem with "Save and Close" of ticket

Hi All,

We have issue with "Save & Close" of the ticket, as it's saving but NOT closing the tickets. Then user has to select and open this ticket from view and then only it gets closed. Please tell why it happens ???
We are unable to find any solution for this.
Please help as many of our users are getting affected by this.

Thanks in Advance...:)
3 REPLIES
Mike Bush
Acclaimed Contributor.

Re: Problem with "Save and Close" of ticket

Sounds like something I saw a long time ago. What Service Pack do you have applied?
Geek
Super Contributor.

Re: Problem with "Save and Close" of ticket

Hi Mike,

What did you do to rectify it??
Is it some thing on Rule's part that is causing issues if we use too many rules in our environment or something else.
Please tell.
Our users are really having serious problem due to this issue.

Thanks to you.
Geek
Super Contributor.

Re: Problem with "Save and Close" of ticket

Sorry I forgot to tell we are working on SD4.5 sp 23