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Problem with drop-downs in HP Service Desk 4.5 SP34

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Peter Kostiuk
Occasional Advisor

Problem with drop-downs in HP Service Desk 4.5 SP34

Since upgrading to SP34 we are experiencing the following problem.........
When a system or custom code field contains more than 7 possible entries we are unable to scroll the entire list and to select the last entry using the mouse. It jumps back to the first 7 entries and to select past this point you have to use the arrow keys on the keyboard.
4 REPLIES
The Pike
Honored Contributor

Re: Problem with drop-downs in HP Service Desk 4.5 SP34

I guess that one should be reported to HP as a bug if it was different in an earlier release.
Peter Kostiuk
Occasional Advisor

Re: Problem with drop-downs in HP Service Desk 4.5 SP34

I have reported it. I was hoping somebody on here may have experienced the same problem

Re: Problem with drop-downs in HP Service Desk 4.5 SP34

Hi!

i have just tested this with SP34, and cannot verify the problem. All entries in lists with more than seven entries are easily selected by mouse. See attachment.

Michael

Re: Problem with drop-downs in HP Service Desk 4.5 SP34

Forgot to say that I have tested with both the Client2008 and the old "legacy" client.

Michael
//Add this to "OnDomLoad" event