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Problem with default Views SD4.5 SP22

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Kauer
Trusted Contributor.

Problem with default Views SD4.5 SP22

Hello
Each Modul (Servicecall, Incient,...) have a defautl View in the Role.
Bud the GUI will overcharge the default Views!
Someone has an idea why?
Thanks for your help
Karin
6 REPLIES
Vasily Kamenev
Acclaimed Contributor.
Solution

Re: Problem with default Views SD4.5 SP22

HI
If you set it before - YES. Clear working folder on your PC and default settings will be load: close client, from folder %APPDATA%\Hewlett-Packard\OpenView\Service Desk delete all files exept .jar and .xml files, clear the cache folder too. Run clent.

Vasily
Ruth Porter
Acclaimed Contributor.

Re: Problem with default Views SD4.5 SP22

Hi Karin,

Local customisation of views by a SD user is cached in the users profile and this will take effect when they next login.

If you do not want your users have local variations, you can stop them customising views on the customisation tab of the role.

Hope this help, Ruth
http://www.teamultra.net
Kauer
Trusted Contributor.

Re: Problem with default Views SD4.5 SP22

Hello,
thanks for your help. It's works :-)

Karin
Kauer
Trusted Contributor.

Re: Problem with default Views SD4.5 SP22

It's works
Ruth Porter
Acclaimed Contributor.

Re: Problem with default Views SD4.5 SP22

Hi there,
If advice helps it is usual to give some points!
http://www.teamultra.net
Kauer
Trusted Contributor.

Re: Problem with default Views SD4.5 SP22

Ups...sorry I forgotten....

Karin