Service Desk Practitioners Forum
cancel

Problem with attachment after UPDATE

Highlighted
Milan Bucko
Trusted Contributor.

Problem with attachment after UPDATE

When updating from Lotus Notes through e-mail
with attachment.It is problem.This is example:

INFORMATION = Test : Validation OK
Actual Start = 13.1.2006 12:01 : Validation OK
HD1 = F6AF88D8EB3C4CE0C12570F5002B5079 : Validation OK
HD2 = Test : Validation OK

(See attached file = crt_error.doc) : Invalid field name
1 Attachment : Validation OK

Why is it working that way? Help me.
6 REPLIES
Alexander Stroe
Honored Contributor.

Re: Problem with attachment after UPDATE

Hi Peter,

Attachment is not attached.
What is your old and current SP version?
OS version? SD version?

Regards,
Alexander
have fun, life's to short!
Milan Bucko
Trusted Contributor.

Re: Problem with attachment after UPDATE

Attachment is Word document.
My SD version is 4.5 SP 13.OS is Win XP.

This "(See attached file = crt_error.doc)" I need to get out.
Milan Bucko
Trusted Contributor.

Re: Problem with attachment after UPDATE

Problem 1 - "see attached file"
Could you help me?

Problem 2
Can I sent by outbound email with attachments?
Milan Bucko
Trusted Contributor.

Re: Problem with attachment after UPDATE

Problem 1 - "see attached file"

No idea?
Ruth Porter
Acclaimed Contributor.

Re: Problem with attachment after UPDATE

Hi Peter,

The problem is that when you do an update SD interprets anything with the "=" symbol as meaning the characters before the "=" must be a field name.

So if you include the string
"(See attached file = crt_error.doc) "

it lokks for a field called "(See attached file"

Can you try the mail again but with a symbol other than "=" or ":"

Hope this helps

Ruth
http://www.teamultra.net
Milan Bucko
Trusted Contributor.

Re: Problem with attachment after UPDATE

I haved tried to use a new symbol,but It hasn't worked.Despite this fact that I have used another symbol,the symbol was filled in "=".