Service Desk Practitioners Forum
cancel

Problem with a hypertext in ServiceDesk notification in Outlook

Highlighted
Sergey Abramov
Regular Contributor.

Problem with a hypertext in ServiceDesk notification in Outlook

Hi, all!

Here's the quest: I need to E-mail to 2nd or 3rd line support engineer a hypertext reference to (for example) an item, which have been assighned to him. The reference must contain command line parameters for sd_dataform batch. I'm using "file:///..." for describe hypertext in E-mail notification body. The command line, described by reference is: 'sd_dataform "ServiceCall" -ListAlways "ID=8"' and it really works from command line (DOS), but don't execute in E-mail body... "File not found" message appears... And when I leave only 'sd_datafom' without any parameters it works properly from command line and from E-mail too... But I need to execute it from E-mail with described parameters... Any ideas? How can I solve this? Please, help!

Regards,
Sergey...
1 REPLY
Sergey Abramov
Regular Contributor.

Re: Problem with a hypertext in ServiceDesk notification in Outlook

The version of HP OV SD is 4.5 SP 24