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Problem with Template on Service Pages

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fil2
Valued Contributor.

Problem with Template on Service Pages

Service Desk 5.1 with SP 6.1 here..

I'm getting an error when trying to save a service call through Service Pages. I have templates defined for inserting service calls with a SP user but I cannot create a new service call because the following error occurs when submitting:

"Exception - For service call the following fields are required: description.. Check server log for details"

This is very weird because I'm inputing a description in the Description field.. It works when I define a description value directly on the template, but this is not what I want.. I want the users to input their own descriptions.

What can be wrong?

Thx in advance..
2 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: Problem with Template on Service Pages

Hi there,

I am not sure where the error may be but you could experiment and put a value in the template used, and see if then accepts it. If it does, then there is probably an error in the jsp code.

Regards, Ruth
http://www.teamultra.net
fil2
Valued Contributor.

Re: Problem with Template on Service Pages

Thx Ruth,

I got it to work, it was just bad coding :)

Regards,
FL