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Problem with Service Pages

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Alexander E. Iv
Respected Contributor.

Problem with Service Pages

Hi,

when i logon on service desk I get the page with text "null". How to solve this problem?

Alexander.
6 REPLIES
Ramaprasad N
Outstanding Contributor.

Re: Problem with Service Pages

Have you tried restarting the tomcat application service? Will this happen frequently??
Alexander E. Iv
Respected Contributor.

Re: Problem with Service Pages

Yes, I already restarted tomcat application server. But nothing has changed
Ermin Signo
Trusted Contributor.

Re: Problem with Service Pages

Hi alexander,

In what part of service pages do you encounter the page with text "null"?

Check the Template Settings in Service Pages (Admin Console -> Service Pages -> Template Settings). Make sure to set "Service Pages Call" as the template for insert of both the Support Engineer and SP End User.
Alexander E. Iv
Respected Contributor.

Re: Problem with Service Pages

The page with text "null" occurs after login page when press button "submit".
Ermin Signo
Trusted Contributor.

Re: Problem with Service Pages

have you tried to check your template settings for service pages?
Alexander E. Iv
Respected Contributor.

Re: Problem with Service Pages

Yes, with templates all is correct.