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Problem with Outlook and Service Desk mail messages

Occasional Advisor

Problem with Outlook and Service Desk mail messages

Good day!

We have the following problem with our Service Desk mail messages and MS Outlook 2003.

After we install new version of udpates for MS Office 2003, some messages from Server desk are putting into Junk mail messages Folder(unwanted messages) in Outlook.

For this reason some executors don't execute service calls in time and initiators of service calls don't see messages about them calls were executed, in time.

This problem can be solved by adding our Service Desk "From Address" Email to safe list or to "Contacts", but we have many users and this method is very problematic.

Can we do this in one center - in MS Exchange?
That is necessary to config for this?
//Add this to "OnDomLoad" event