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Problem with OVSD Metric Adapeter

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GiuBal
Honored Contributor.

Problem with OVSD Metric Adapeter

hello,
I configured a SLA to measure all Tickets which pickup over 20 minutes from registration. This metric doesn't seem to work! I'm not able to understand what time field have to set, reading online help it's from Registration date to accepted status time (System Settings/Report Settings/Enable 'Generate Analyzed data' for objects).
I tried also to set actual start without success, anyone have meet same problem may help me.

Many Thanks