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Problem will imorting data to HP OV Servicedesk

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Rachid Jarouy_1
Trusted Contributor.

Problem will imorting data to HP OV Servicedesk

I am importing data from exel to HP OV SD 4.5., i generate xml file but this one is comnig with exrat data (id =x), i dont know from where it come my exel header file is :
Search code name E-mail Location Organization Manager
ASHFJ Jack @invention-inc.com USA03 Fritznek, Ben
my xml file is having one extra named ID
did any bady know what is the issue?
Thanks

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2 REPLIES
Ramaprasad N
Outstanding Contributor.

Re: Problem will imorting data to HP OV Servicedesk

Hi,

This is not an error. ID is automatically generated by OVSD data exchange process. That is required by OVSD to perform the data
exchange operation.

One limitation with data exchange is, you cannot use an atribute by name 'ID' in the excel/XML file, as this is the default attribute used by OVSD.

-Ram
Rachid Jarouy_1
Trusted Contributor.

Re: Problem will imorting data to HP OV Servicedesk

Thanks Ram
what is else to be done to get the full list in SD PERSON,
Thanks.
beleve that workgroup give more and efficient result