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Problem starting SD4.5 Sp16

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Jacques Trepani
Contributor.

Problem starting SD4.5 Sp16

I have a user getting this error message when we try Service Desk 4.5:
See attachement

Failed communicating with the server. Nested exception is:
com.hp.ifc.io.AppStreamException: Unexpected

regards,
4 REPLIES
Colleen Talbert
Super Contributor.

Re: Problem starting SD4.5 Sp16

If it's just the one user, is the server specified correctly? Otherwise, i would delete their cache and or Service Desk folder in the following directory: C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView

Then log back in and make sure the connection wizard sets up correctly.

Good luck,
Colleen
Robert S. Falko
Acclaimed Contributor.

Re: Problem starting SD4.5 Sp16

Jacques,

Another useful technique when you see bizarre, isolated behavior, is the delete the cache files and try again.

Bon courage,
Josh
Jacques Trepani
Contributor.

Re: Problem starting SD4.5 Sp16

Hi,

Something is wrong with the SD server. It`s runnind Sp16 and clients are installed with Sp15. Last week the server stopped upgrading the clients to Sp16 on first logon automatically. So I made an Administrative installation with Sp16 included and it works. The server guy will have to figure out the servers problem.

Thanks all.
Jacques Trepani
Contributor.

Re: Problem starting SD4.5 Sp16

See previous post.