Hi , I am trying to make the top priority calls in Red banner , medium with yellow and so on . I have created the DB Rule but not getting any result . Its a test lab on which i am trying .
When service call is created or modified where Priority (*) equals High Red Banner (Command Exec Action) , Shows a red banner with text about assigned service call, Host: [Hostname], Command line: "%SD_AGENTHOME%\bin\banner.exe", Parameters: /green Service call [ID]; has been assigned to you.
Hi Kunal, basicaly for banners you will need: -windows machine with sd_agent installed and started (f.i. as an OS service "HP OpenView Service Desk agent" /install service with installagentservice.bat/) -in DB rule field "Host" have to be IP_address or hostname of machine where the sd_agent is up&running (also TCP network connection sd_server->sd_agent:50998 should work) -last: for red banner use "/red", for green "/green" etc.
Hi Mic , I have verified these all thing what you told before raising this issue but still its not displaying banner . On the same DB rule i gave a condition that when priority equal high set the description as ######## . This is working but banner condition is not working . In the command prompt when i give the path %SD_AGENTHOME%\bin\banner it shows yellow banner but in DB rule its not displaying .
Hi Ruth , Log says the rule created was excuted . But for that rule if i generate any ticket it goes to schedule task . And i am unable to reschedule it . I guess you know why any ticket ID is schedule (because it was not excuted correctly at that time ).
Hope you all are getting my problem clear , want your help . TC Byeeeeeeeee
Hi Ruth , When you create any DB Rule and it doesn't get executed perfectly at that time when condition is meet then it automatically generate schedule task for that particular Ticket ID (This is the answer for your question) .
I have checked the log but it says the DB Rule was executed but still the banner is not being displayed .