I am trying to configure a view for all users customizing it in the administrator console.
The filters and group by characteristics are set ok, but if I configure the auto-format characteristic, they are not changed for all users (for example, i want to write in green all SC with state = Open)
If I understand you correctly, you are creating an explorer view where your main table shows persons, and you have a leaf that shows the Service Calls of those persons. The rows in that leaf do not respect the autoformat rules. Is that what you are trying to do?
I believe the auto format rules only affect the main table view.