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Priority Duration modified, new SLA not updating to web API

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Justin Trant
Super Contributor.

Priority Duration modified, new SLA not updating to web API

Hi,

We recently updated our Priority Duration setting in Service Desk. The changes have taken effect on the client, but have failed to update the Web API, which is still logging Service Calls using the old deadlines.

We have a web application which was written in-house, which creates Service Calls. From what I understand this simply writes to the database with a pre-defined Priority setting, and does not set the deadline itself.

Is there anything else I need to update in order to have the new SLAs replicate to the web app?

Thanks,
Justin.
1 REPLY
Justin Trant
Super Contributor.

Re: Priority Duration modified, new SLA not updating to web API

Hi,

I resolved this by stopping the server instance that the web api connects to, and restarting it.

Thanks,
Justin.