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Pre-Requisites for SD 5.0 Insatallation with OVIS and OVR

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Rahul Kumar Gup
Frequent Visitor

Pre-Requisites for SD 5.0 Insatallation with OVIS and OVR

Hello HP,

Now i am to install Service Desk 5.0 at serevr, where i have already installed OVIS 6.1 and Reporter 3.7. First in installed IS and then Reporter. Let me know if there is any pre-requirement that is to be done before installing SD 5.0. Like Stop all OV services. Port should not be Conflicted. OVO agent is also installed at this server. Actually when i tried to install it on test machine not on server it asks for Apache Port for HTTP communication. I have attached snapshot of same. I have also attached a file which shows OVIS port configuration and netstat -an command o/p.
Platform : Windows 2003 enterprise edition.
Database: MSSQL 2005 With SP2
let me know also regarding database configuration as i am reading installation guide for SD 5.0.

Regds,
Rahul
3 REPLIES
Rahul Kumar Gup
Frequent Visitor

Re: Pre-Requisites for SD 5.0 Insatallation with OVIS and OVR

just tell me can i use mssql 2005 database for SD 5.0.

Confirm me if u know.

thanks in advance

regds,
rahul
JaS_4
Honored Contributor

Re: Pre-Requisites for SD 5.0 Insatallation with OVIS and OVR

Rahul, sql2005 not supported for sd 5.0 but supported as of SD5.10 patch1.
Rahul Kumar Gup
Frequent Visitor

Re: Pre-Requisites for SD 5.0 Insatallation with OVIS and OVR

Thnaks
//Add this to "OnDomLoad" event