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Posting Information from rootcause to probsummary...

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er.mukul
Super Collector

Posting Information from rootcause to probsummary...

Hi,

I want to show Related Problem number on the sc.manage.problem screen...

How can I do that...making sure that more than one Incident can be related to one problem.

So, it will be like posting data back to probsummary from rootcause table.

Any idea how to implement that...
3 REPLIES
Vasily Kamenev
Honored Contributor

Re: Posting Information from rootcause to probsummary...

Hi
Modify the realtion view for it where add field number(id) of SC and Problem. If you mean number as count of SC and PR, so that possible only if use a calculation script and save result to custom field.

Vasily
er.mukul
Super Collector

Re: Posting Information from rootcause to probsummary...

Thanks for replying...

but with the number I meant the related ProblemNo. like--: PMXXXXX

So when I see the sc.manage.problem screen I should see the Related problem number with the associated Incident number---

IMxxxxx PMxxxxx Category Status...

I hope it is much clear now...
Ferd9324
Super Collector

Re: Posting Information from rootcause to probsummary...

Hey.

 

did you ever got a solution for this issue?  I am trying to do the same but I want interaction id and probsummary id to  be seen on respective formats.

//Add this to "OnDomLoad" event