Post data from interaction records to its related incident .
Dear All, Any ideas about how to post (either automatically or manually) data from interaction to its related incident record.
The case in more details : a custom field exist in both incidents and probsummary tables. what exactly needed is when the interaction custom field get updated this value should posted or transferred to the corresponding related incident custom field.
This is Urgently needed guys, Appreciating your prompt response. let me know if any further details needed.
Re: Post data from interaction records to its related incident .
I tried this already before, but this reflects changes once and only once you relate the interaction to the incident, the case mine is after relating the interaction to the incident if the custom field changed i need it to be reflected back in the incident after the relation is already done.
Then, on the select line: $query= Source | Target |
Then, in the probsummary format control record in the subroutines panel, so the following (as a guide)
Update: true (or whenever you want this to run) Before: true Application: post.fc Parameter Names | Parameter Values record (pretty sure this parameter is right) | $file text (I think) | prompt | So that should do it... sorry I can't be more specific right now. WHen I get in front of a system again, I'll come give more details.