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Please review my config relating a Change to a SR via sd_event

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Rory Emmans
Outstanding Contributor.

Please review my config relating a Change to a SR via sd_event

I am trying to relate a already created SR to a Change Request that is also already created. There is a custom number field called SR Number on the Change form and when it has a SR number populated on close I want to create the relation between the Change and the SR but I am doing something wrong on the action or the mapping. I have attached my sd_event via Smart Action along with my mapping's on the attached Doc. Along with my ini file and log file. If someone could take alook and comment it would be greatly apreciated
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George M. Meneg
Acclaimed Contributor.
Solution

Re: Please review my config relating a Change to a SR via sd_event

Hello Rory,

I'm not sure that this is going to work. What you need to import is service event relation (that is a relation between service call and change).

Since both service call and change already exists, you should define an import mapping for service event relation.

Have a look to the attached Document.

menes fhtagn
Vasily Kamenev
Acclaimed Contributor.

Re: Please review my config relating a Change to a SR via sd_event

HI
Use another way ;).

Vasily
Rory Emmans
Outstanding Contributor.

Re: Please review my config relating a Change to a SR via sd_event

Thanks for pointing me in the right direction. My issue was in the correct mapping item.