Service Desk Practitioners Forum

Play sound on a specific PC via agent

Jan Pavelka
Outstanding Contributor.

Play sound on a specific PC via agent

Hi all,

I would like to play sound (special wav file) when new servicecalls or incidents arrive automatically (via email, web or from monitoring tools).

I downloaded vbwav.exe which plays my wav OK within CMD. I also created a bat file which works OK. But when I try to call it from DB rule via agent it doesn't seem to do anything. I can see only command line window which blinked on the background. If I test it in conjunction with banner I am sure that the rule works.

I've already read two threads on this forum about this issue. Ashley suggested to compile it in C but I do not have any experience with this.

Could you tell me some hints? My colleagues composed their own sound and they would like to hear it in servicedesk office :o)

Thank you