Hello! HP SD 4.5 with SP19 can receive email with graphics (f.e. screenshot) inserted to message body, but attach this graphics to SC as a different txt-file content.txt. The solution (http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=977001 ) is to make additional setting in Exchange: 1. Open "System Manager" 2. Go to "Global Settings - > "Internet message format" 3. Create new domain "servicedesk.domain.com" 4. Set the settings to send the email in plain-text format. This will convert all messages which go from Exchange to Service Desk.
I have already checked this option, but it seems, that it is not works. The e-mail messages are still delivering in html format and attachments in SC is content.txt. I have looked the incoming messages with sniffer: it is same before and after setting up this option