Service Desk Practitioners Forum

Plain text vs. HTML. MS Exchange settings.

Evgeniy Bezgodo
Valued Contributor.

Plain text vs. HTML. MS Exchange settings.

HP SD 4.5 with SP19 can receive email with graphics (f.e. screenshot) inserted to message body, but attach this graphics to SC as a different txt-file content.txt. The solution ( ) is to make additional setting in Exchange:
1. Open "System Manager"
2. Go to "Global Settings - > "Internet message format"
3. Create new domain ""
4. Set the settings to send the email in plain-text format.
This will convert all messages which go from Exchange to Service Desk.

I have already checked this option, but it seems, that it is not works. The e-mail messages are still delivering in html format and attachments in SC is content.txt.
I have looked the incoming messages with sniffer: it is same before and after setting up this option 

Can anybody help me?

PS: MS Exchange 2003, HPSD 4.5 + SP19.