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Service Desk Practitioners Forum
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Permission

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Vinay N
Esteemed Contributor

Permission

Hi,
Can system administrator modify the data fields of the closed call? If it is possible,
how can this be restricted?
2 REPLIES
Ruth Porter
Honored Contributor

Re: Permission

Hi there,

You cannot prevent the HPSD system administrator from modifying such things.

May I ask why do you want to do this?

Regards

Ruth
http://www.teamultra.net
Mark O'Loughlin
Honored Contributor

Re: Permission

Hi,

yes the system administrator can do this. What you should do is assign a role with less privligages that system admin and assign the relevant accounts to that role.

To do what you want to within the role set Status Entitlements - search for this in the help field for details

"Points make an excellent gift this Chistmas"
//Add this to "OnDomLoad" event