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Peregrine and Service Desk

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Del Ruesch
Respected Contributor.

Peregrine and Service Desk

I understand that Service Desk is being replaced by, or merged with, the Peregrine service desk product (I don't know it's name). Does anyone know the timeframe for this?
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Mark O'Loughlin
Acclaimed Contributor.
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Re: Peregrine and Service Desk

Hi,

Service Desk is being merged with Service Centre to produce Service Manager 7 which HP have said will be available by the end fo 2007. Generally the SLM part of Service Desk will remain with possibly a few other features but by large the new product will be Service Centre based.
Del Ruesch
Respected Contributor.

Re: Peregrine and Service Desk

Mark, Thanks for the info.