Service Desk Practitioners Forum

Passing NNM Events into Service Desk

Wynford Thomas_
Super Contributor.

Passing NNM Events into Service Desk

Hi all

I'm using NNM 7.5 win and Service Desk 5.0 on Win2003.
I'm trying to pass an NNM ov_node_up event to SD to create an Incident, but cannot get it working.

This is the command executed on the command line to initiate an ovevent OV_NODE_UP event:

ovevent -a "" . . OctetString "testing testing"

This completes ok, produces an NNM event in the browser, and in the ovactiond.log file, but doesn't create an SD Incident.

The OV_NODE_UP event has been configured with the following automatic action command:

"F:\Applications\\HP OpenView\lbin\obs\loadobject\OvObsLoadObject" -f "F:\Applications\HP OpenView\lbin\obs\loadobject\ovsdnnmevent.conf" -v event_id="$2 $x $X",description="$2 is Up at $x $X""

When this automatic action runs, it doesn't create an SD Incident, but when executed on the command line it does create a SD Incident, but not end to end.

Help appreciated.

Regards, Wynford

Respected Contributor.

Re: Passing NNM Events into Service Desk

Have you created the DB rules and user with NNM_ according to documentation. We use from OVOW and works fine.