1. Is there a way to stop the picture (Servicedesk logo) stop from being in the message? Various reasons for this... including desire to reduce mail message size.
2. What do I need to do so that the message gets inserted ahead of an existing signature for messages? Currently anyone that has a signature in new messages has the smartaction info inserted AFTER the signataure.
Not Smart action related, email/db rule related...
3. Can I change the from/reply address based on workgroups/organizations from the SD server? I see the settings that are system wide, but need some based on the different groups if possible..